General Manager - Indonesia market

• Work closely with the Regional Head of Sales and Operations (SEA) to develop and execute the company's strategic vision and goals.

• Collaborate with Regional Head of Sales and Operations (SEA) and regional team to create and implement key initiatives and programs.

• Manage and oversee various cross-functional projects, ensuring timely delivery and quality outcomes.

• Develop, implement, and maintain budgetary and resource allocation plans.

• Perform research and analysis to inform strategic decision-making and identify opportunities for growth.

• Provide suggestions for business growth and suggest ideas for increasing revenue.

• Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values to ensure efficient operations and compliance with regulatory requirements.

• Create, review, and implement effective business plans and models.

• Generate, facilitate, and present reports to the Regional Head of Sales and Operations (SEA).

• Perform other duties as assigned from time to time.

• Excellent communication and interpersonal skills, with the ability to work effectively with all levels of the organization.

• Demonstrated experience in project management, process improvement, and operations management.

• Working knowledge of all CPAs and the Key Result Areas (KRAs) and the Key Performance Indicators (KPIs) of each KRA.

• Excellent interpersonal, negotiation, and conflict resolution skills.

• Excellent organizational skills and attention to detail.

• Proven track record of driving change and delivering results.

• Ability to manage multiple projects simultaneously and prioritize effectively.

• Strong leadership, strategic, analytical, and problem-solving skills.

• Ability to act with integrity, professionalism, and confidentiality.

• Proficient with Microsoft Office Suite/Sharepoint or related software.

• Good knowledge of different business functions (Project Management, Sales Operations, HR & Admin, Finance, Logistics, Marketing etc.)

EDUCATION AND EXPERIENCE:

• Bachelor's or master’s degree in business administration, Management, or a related field.

• Prior experience in a leadership or management role, ideally within a fast-paced and dynamic environment, and preferably in telesales, logistics and retail industries.

• A minimum of 5-10 years of General Manager experience or similar role

• Strong experience in managing and optimizing P&L

• At least 5 years of experience in an Telesales/BPO/E-commerce industry