General Manager (TTP)

2.1. Business Performance & Commercial Management

• Deliver annual Sales, Leasing, Occupancy, and OPEX targets approved by the Board.

• Protect existing business through proactive tenant retention and relationship management.

• Drive execution of TTP's repositioning and leasing strategy.

• Work closely with Leasing, Marketing, and Operations teams to improve footfall, tenant performance, and customer experience.

• Monitor business performance and implement corrective actions when required.

2.2. Operations Excellence Transformation

• Lead the Operations Excellence Transformation project in partnership with external consultants.

• Drive implementation of SOPs, governance frameworks, KPI systems, and accountability mechanisms across all functions.

• Improve operational discipline, decision-making processes, and cross-functional collaboration.

• Establish service standards and operational standards across all customer touchpoints.

• Ensure smooth daily operations, facility management, security, safety, and maintenance.

2.3. Organizational Leadership & Change Management

• Lead organizational change and cultural transformation across TTP.

• Build a transparent, accountable, and result-driven culture aligned with C.A.R.E values.

• Strengthen leadership capability of the management team and improve succession readiness.

• Manage performance actively and address underperformance where required.

• Navigate organizational complexity and gain alignment across long-tenured teams and stakeholders.

2.4. Digitalization & Systems Development

• Accelerate implementation of key business systems including CRM, MISA, Footfall Management, and other operational platforms.

• Improve reporting transparency and management visibility through digital tools and dashboards.

• Promote data-driven decision making across the organization.

2.5. Stakeholder Management

• Act as the primary representative of TTP in Hanoi.

• Maintain strong relationships with tenants, business partners, landlords, authorities, and key stakeholders.

• Work closely with IPPG leadership and shared services teams to ensure alignment and execution.

• Provide regular updates and recommendations to the Vice CEO and Board.

• Bachelor's degree or above in Business, Finance, Operations Management, Hospitality, Retail Management, or related disciplines.

• Minimum 10 years of leadership experience in shopping malls, retail operations, hospitality, property management, airport commercial operations, or multi-site businesses.

• Proven track record of improving operational performance and leading organizational change.

• Strong financial acumen with experience managing budgets, profitability, and cost control.

• Hands-on leadership style with strong execution capability.

• Demonstrated ability to influence stakeholders and manage organizational change.

• Strong people leadership, communication, negotiation, and conflict management askills.

• Fluent Vietnamese and strong English communication skills.

• Ability to operate independently and effectively as the senior leader based in Hanoi.