MIDDLE BRIDGE-COORDINATOR/CUSTOMER SERVICE

Bridge communication between Japanese customers and the MSP/technical team. Understand and follow up on customer requests, issues, and expectations.

Coordinate maintenance, IT operations, Help Desk, and issue resolution.

Handle and escalate unexpected issues appropriately.

Support customer meetings and follow up on action items.

Build customer relationships and identify improvement opportunities and potential needs.

Support improvement proposals and contribute to expanding customer engagement.

JLPT N1 preferred; N2 may be considered for candidates with strong practical Japanese communication skills and working/living experience in Japan.

Able to work onsite in Japan for approximately 6 months.

Good coordination, problem-solving, and issue-handling skills.

Strong communication and customer-facing skills with Japanese customers.

Basic understanding of MSP / IT Maintenance / Operations / Help Desk.

Experience coordinating between customers and technical teams is preferred.

Experience working with Japanese customers or in Japan is a strong advantage.

Potential to develop into an Account Manager.

Working time: Full-time (Mon-Fri)

Global working environment, Flexible working time (from 7AM-9AM)

13 month salary & performance bonus; review performance once a year.

Annual leave: 16 days per year

Full Insurances followed Vietnamese Labor Law.

Annual health check, Company Healthcare

Working equipment provided by the Company.

Allowance: Certificate, Language, Lunch, Transportation, Teambuilding.

Bonuses, Gifts for Holidays, Birthday party, Company trip.

Various Training Program and Interesting Team Building Activities.